Dispensing Patients
Important Dispensary Notice for Dispensing Patients
The link below provides important information for dispensing patients only about changes to the practice dispensary service. Please read it carefully, as it explains what is changing, what is staying the same, and what actions you may need to take. If you are not a dispensing patient, this information does not apply to you.
Dispensing patient update
Important Update: Practice Dispensary Service
Closure of the Practice Dispensary
Trinity Medical Centre will be closing its on-site dispensary service permanently on 31 March 2026.
This change has been carefully planned, discussed with the NHS Integrated Care Board (ICB), and is being managed in line with NHS regulations to ensure patient safety and continuity of care.
What does this mean for patients?
- Your GP care is not changing
- The practice will continue to process and issue all prescriptions as normal
- Medicines will be collected from a community pharmacy instead of the surgery
Until 31 March 2026
The dispensary will continue to supply medicines where stock is available. As part of a safe closure, no new stock is being ordered, so some medicines may become unavailable before this date. If this happens, the practice will support patients to obtain their medicines promptly from a community pharmacy.
Prescriptions – what is changing and what is not
The practice will continue to process and issue all prescriptions in the same way as now, including repeat and urgent prescriptions.
What is changing is only where medicines are dispensed. Once the dispensary closes, medicines will no longer be collected from the surgery and will instead be supplied by a community pharmacy of your choice.
GP authorisation times, prescription reviews, and clinical responsibility are not changing.
What you need to do
Please choose a community pharmacy and register with them for the Electronic Prescription Service (EPS) as soon as possible. This allows prescriptions to be sent electronically and helps avoid delays, especially after 31 March 2026.
Support for patients who need extra help
The practice recognises that some patients may need additional support, including older patients, vulnerable or housebound patients, and those who use blister packs or monitored dosage systems. The practice is identifying these patients and will work with them to ensure continuity of care, including discussing pharmacy delivery options where available.
Choosing a pharmacy
Patients may choose any community pharmacy and can change their nominated pharmacy at any time. The practice can provide information about local pharmacies if helpful.
Prescription charges
NHS prescription charges and exemptions remain unchanged.
Questions or concerns
If you have any questions or need support, please contact the practice on 01782 395101 and ask to speak with Mrs Sue Bennion (Pharmacy Technician) or Mrs Andrea Conway (Practice Manager).
To contact Trinity Medical Centre's Dispensary please telephone 01782 395101.
Dispensary Opening Times
Monday 8am - 1.30pm
Tuesday 8am - 130pm
Wednesday 8am- 10am
Thursday 8am- 1pm
Friday 8am- 1pm